Differentiate yourself and your business by becoming a trusted advisor to your clients.
To positively impact a business opportunity and position ourselves as a partner in service, we must make a powerful, positive first impression and keep that impression for the long term. Becoming a trusted advisor begins with building mutual trust and respect, placing the client at ease with our presence and ability to provide solutions. We will explain more in our workshop: Become a Trusted Advisor.
Senior Partners at Dale Carnegie Business Group will review the ways to maintain and grow client relationships, and create a plan for sustaining client rapport in the future.
Program Objectives:
- Build trust and rapport with clients in your initial conversations.
- Have essential business conversations with clients to position you as a Trusted Business Advisor.
- Create high value collaborative relationships with internal and external clients.
- Position yourself as a trusted advisor who creates value.
Meeting Outcomes:
Rapport: Becoming a Trusted Advisor – Build more trusting relationships; develop greater rapport with new and existing clients (internal or external)
Establishing Business and Emotional Context – Assist clients in thinking through the broader context of their requirements; follow a consultative questioning process to determine logical and emotional needs; use informed interviews to earn respect and trust
Who Should Attend
Business Owners, Partners, Senior Managers, Human Resource professionals – those who have to work with internal and external clients to achieve results. Ideal for people in matrix organizations, associates who have to lead without formal authority and people who work on projects that span multiple departments or external partners.
Check back later for upcoming dates.
For more information on offering our Trusted Business Advisor workshop on-site, contact our Corporate Solutions Division at: 1.800.361.2032 / 905.826.7300 or info@dalecarnegie.ca.
