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Building Assertiveness:
Strategies to Managing Difficult Conversations
“The best way to persuade people is with your ears – by listening to them.”
-Dean Rusk,
Former U.S. Secretary of State
Dale Carnegie Business Group invites Individuals, Teams and Leaders to a FREE 2 hour workshop sampling the Dale Carnegie Course: Effective Communications and Human Relations.
No Charge To Attend
WORKSHOP SUMMARY
People in business today need to be more assertive in order to make a more valuable impact on others and on their organizations. Managing difficult conversations is an essential skill that can be used to develop people or to achieve specific organizational outcomes. Sometimes “No” can be a good answer to move towards results more quickly.
Maintaining our composure when we are under pressure can be seen by senior management as an indicator of having “the right stuff” `to moving up in an organization.
WORKSHOP OBJECTIVES
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Learn how to say “No” by questioning for understanding
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Practice defending a position
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Understand 5 critical tools to maintain composure
WORKSHOP DETAILS
Thursday, June 24
6:00pm – 8:00pm
4401 Still Creek Drive, Burnaby
FREE
Click here for a description of the full Dale Carnegie Course: Effective Communications and Human Relations.
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